Refund & Cancellation Policy

Last Updated: June 1, 2026

Thank you for shopping with Fuzexa Technologies (OPC) Private Limited.

We strive to provide quality products and a smooth shopping experience. This Refund & Cancellation Policy explains the terms governing order cancellations, returns, and refunds.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been shipped or handed over to the courier partner, cancellation requests may not be accepted.

To request cancellation, please contact us at support@fuzexatech.com with your order details.

Return Eligibility

Customers may request a return within 7 days from the date of delivery if:

  • The product received is damaged.
  • The product received is defective.
  • An incorrect product has been delivered.

Customers may be required to provide photographs or videos of the product to support the return request.

Non-Returnable Products

The following products are not eligible for return or refund:

  • Customized or personalized products.
  • Digital products or downloadable content.
  • Products damaged due to misuse, negligence, or improper handling by the customer.
  • Products returned without original packaging, accessories, or documentation where applicable.
Refund Approval
  • Upon receipt and inspection of the returned product, we will notify the customer regarding approval or rejection of the refund request.
  • The Company reserves the right to reject refund requests that do not meet the eligibility criteria.
Refund Processing
  • Approved refunds will be processed within 7 to 10 business days.
  • Refunds will be credited through the original payment method used during purchase.
  • The time required for the refund to reflect in the customer’s account may vary depending on the payment provider or bank.
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